Christine Giglio

cg (at) christinegiglio.com | LinkedIn | 540-816-0060

Skills

Public Safety Skills: Emergency Management, Continuity Operations, Public Safety Cybersecurity, Crisis Management and Communication, Leadership, Problem Solving, Adaptability, Planning and Preparedness, Resource Management, Logistics Management, Risk Assessment, Public Relations

Technical Skills: Linux Optimization, Performance Management, Windows Administration, Domain Management, Infrastructure Setup. VMWare Management, Resource Allocation, Backup and Restoration, Cybersecurity

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Experience

Director of Emergency Communications, Bedford County – Bedford VA 2024 – Present

• Achieves strategic, operational, and business goals for the 911 Communications Center by prioritizing initiatives and maintaining organizational structure.
• Develops and analyzes operating policies and procedures for communications center employees, supporting public safety needs.
• Analyzes individual and departmental performance, implementing interventions for improvement.
• Supervises and develops all 911 Center staff, ensuring compliance with organizational policies and applicable laws.
• Analyzes staffing levels, prepares work schedules, and reviews timesheet accuracy to maintain proper staffing.
• Manages recruitment, evaluation, selection, retention, and promotion of employees.
• Investigates and resolves communication center concerns and complaints
• Prepares and implements operating and capital budgets, managing expenditures within available resources

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Computer Aided Dispatch Administrator, Bedford County – Bedford VA 2018 – 2024

• Oversaw the rollout of text-to-9-1-1 and NG-911 in Bedford County, resulting in elevated emergency communication capabilities.
• Conducted in-depth performance assessments of communicators and the department, implementing targeted improvements.
• Developed, maintained, and continuously refined operating policies and procedures, establishing standardized protocols.
• Established and executed procedure data coding, entry, and analysis to enhance emergency services performance data requirements. Enforced rigorous quality assurance measures, adapting to evolving data needs for improved emergency response.
• Advocated persuasively for new technologies and successfully secured grants before the Board of Supervisors, exemplifying proactive leadership.
• Directed pivotal database enhancements to the Records Management System (RMS) and Computer Aided Dispatch (CAD) software, optimizing Geographical Information Systems (GIS) and Communications data integration, significantly reducing first responders' response times.
• Demonstrated unwavering composure and resilience in high-stress emergency service coordination with various public safety departments.
• Produced advanced statistical analyses, delivering comprehensive, decision-informing reports, promoting interdepartmental collaboration.
• Collaborated effectively with GIS teams to enhance Emergency Communication Center (ECC) maps, improving mapping accuracy and usability.
• Managed payroll and maintained 24/7/365 schedules for a 25-member team, ensuring seamless staffing for critical operations.

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Public Safety LAN Administrator, Bedford County – Bedford VA 2008 – 2018

• Implemented redundant mapping servers with barracuda load balancing and VMWare (ESXi) on separate physical host servers, enhancing reliability and operational efficiency.
• Orchestrated the implementation of a 'panic button' software in local schools, enabling direct communication with the 911 dispatch center during critical incidents.
• Oversaw the Virginia Criminal Information Network (VCIN) VPN connectivity project, ensuring uninterrupted critical data communication with redundant Juniper VPN network implementation.
• Deployed a streamlined ChromeOS Device Management Network, simplifying Public Safety certification processes.
• Managed the 3M License Plate Recognition (LPR) project, improving law enforcement capabilities with two LPR-equipped squad cars and data collection.
• Established "AlertBedford," an efficient emergency notification system for the Town and County of Bedford, VA.
• Secured grant funding for a new 9-1-1 mapping server system, leading the project from concept to completion.
• Improved cost efficiency through strategic technology selection and implementation, resulting in savings and enhanced operational efficiency.
• Effectively communicated complex technical concepts in plain language, promoting clear understanding among all staff levels.

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Education

Radford University - Bachelor of Science

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Training/Certifications

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Affiliations

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Presentations

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