Christine Giglio

Skills

Experience

• Achieves strategic, operational, and business goals for the 911 Communications Center by prioritizing initiatives and maintaining organizational structure.
• Develops and analyzes operating policies and procedures for communications center employees, supporting public safety needs.
• Analyzes individual and departmental performance, implementing interventions for improvement.
• Supervises and develops all 911 Center staff, ensuring compliance with organizational policies and applicable laws.
• Analyzes staffing levels, prepares work schedules, and reviews timesheet accuracy to maintain proper staffing.
• Manages recruitment, evaluation, selection, retention, and promotion of employees.
• Investigates and resolves communication center concerns and complaints
• Prepares and implements operating and capital budgets, managing expenditures within available resources

• Oversaw the rollout of text-to-9-1-1 and NG-911 in Bedford County, resulting in elevated emergency communication capabilities.
• Conducted in-depth performance assessments of communicators and the department, implementing targeted improvements.
• Developed, maintained, and continuously refined operating policies and procedures, establishing standardized protocols.
• Established and executed procedure data coding, entry, and analysis to enhance emergency services performance data requirements. Enforced rigorous quality assurance measures, adapting to evolving data needs for improved emergency response.
• Advocated persuasively for new technologies and successfully secured grants before the Board of Supervisors, exemplifying proactive leadership.
• Directed pivotal database enhancements to the Records Management System (RMS) and Computer Aided Dispatch (CAD) software, optimizing Geographical Information Systems (GIS) and Communications data integration, significantly reducing first responders' response times.
• Demonstrated unwavering composure and resilience in high-stress emergency service coordination with various public safety departments.
• Produced advanced statistical analyses, delivering comprehensive, decision-informing reports, promoting interdepartmental collaboration.
• Collaborated effectively with GIS teams to enhance Emergency Communication Center (ECC) maps, improving mapping accuracy and usability.
• Managed payroll and maintained 24/7/365 schedules for a 25-member team, ensuring seamless staffing for critical operations.

• Implemented redundant mapping servers with barracuda load balancing and VMWare (ESXi) on separate physical host servers, enhancing reliability and operational efficiency.
• Orchestrated the implementation of a 'panic button' software in local schools, enabling direct communication with the 911 dispatch center during critical incidents.
• Oversaw the Virginia Criminal Information Network (VCIN) VPN connectivity project, ensuring uninterrupted critical data communication with redundant Juniper VPN network implementation.
• Deployed a streamlined ChromeOS Device Management Network, simplifying Public Safety certification processes.
• Managed the 3M License Plate Recognition (LPR) project, improving law enforcement capabilities with two LPR-equipped squad cars and data collection.
• Established "AlertBedford," an efficient emergency notification system for the Town and County of Bedford, VA.
• Secured grant funding for a new 9-1-1 mapping server system, leading the project from concept to completion.
• Improved cost efficiency through strategic technology selection and implementation, resulting in savings and enhanced operational efficiency.
• Effectively communicated complex technical concepts in plain language, promoting clear understanding among all staff levels.

Education

Training/Certifications

• Emergency Number Professional (ENP) - issued by National Emergency Number Association (NENA)
• Registered Public-Safety Leader (RPL) - issued by Association for Public-Safety Communication Officers (APCO)
• Priority Dispatch Emergency Medical Dispatch (EMD) Certification
• Priority Dispatch Emergency Fire Dispatch (EFD) Certification
• VCIN/NCIC Level A
• Virginia Certified Public Safety Telecommunicator
• FEMA Emergency Management Institute IS-700B
• FEMA Emergency Management Institute IS-200B
• FEMA Emergency Management Institute IS-100C
• Microsoft Certified Professional
• Global Knowledge CCNA Training
• Smith Mountain Lake Leadership Academy

Affiliations

• Virginia 911 Regional Advisory Board - Region 6 Representative
• Virginia APCO Director-at-Large
• APCO National Cybersecurity Committee - Workgroup Committee Chair
• National Emergency Number Association – Member
• Association of Public-Safety Communications Officials - Member

Presentations

• Leveraging GIS and Geoguessr to Educate New Hires on your Geography
  Virginia APCO-NENA Fall Conference Conference / October 2024
  Virginia NENA-APCO Spring Conference / May 2025
• Developing an ECC Operations Continuity Plan
  Virginia APCO-NENA Fall Conference / September 2023
• Computer Aided Disaster
  Virginia NENA-APCO Spring Conference / May 2022
  Kentucky Emergency Services Conference / September 2022
  Virginia APCO-NENA Fall Conference / September 2022
  IAED Navigator 2023 Conference / April 2023
  NENA Webinar Wednesdays / June 2023
• Security Vulnerabilities in a PSAP
  APCO 2021 National Conference / August 2021
  Virginia APCO-NENA Spring Conference / May 2021
  IAED Navigator 2023 Conference / April 2023
• Using/Abusing the Freedom of Information Act
  Shmoocon Information Security Conference Firetalks / February 2020
• Infosec and 911: When the Location of Your Emergency is Inside the Building
  Shmoocon Information Security Conference Firetalks / January 2019
• Secure 911 and Protecting our First Responders
  RVASec Information Security Conference / May 2019
• Android Application: Practice 911 for Kids
  Google Play Store / March 2022
• NextGen911 Public Education: Engaging Kids Today with Tools They Understand
  911 Training Institute Website / April 2022