Christine Giglio

Public Safety and Technology Leader

Summary

Experienced public safety and technology leader with a background spanning emergency communications, cybersecurity, continuity operations, crisis management, infrastructure administration, and strategic planning. Proven success leading 911 operations, implementing mission-critical systems, improving performance, and strengthening public safety capabilities through technical innovation and operational leadership.

Skills

Public Safety Skills

  • Emergency Management
  • Continuity Operations
  • Public Safety Cybersecurity
  • Crisis Management and Communication
  • Leadership
  • Problem Solving
  • Adaptability
  • Planning and Preparedness
  • Resource Management
  • Logistics Management
  • Risk Assessment
  • Public Relations

Technical Skills

  • Linux Optimization
  • Performance Management
  • Windows Administration
  • Domain Management
  • Infrastructure Setup
  • VMWare Management
  • Resource Allocation
  • Backup and Restoration
  • Cybersecurity

Experience

Director of Emergency Communications

Bedford County, Bedford, Virginia | 2023 to Present

  • Oversaw implementation of the Motorola P1 CAD system, including comprehensive training and development of provisioning plans.
  • Reached an early 90-day goal by hiring four new team members, rewriting policies for the new CAD system, and setting an achievable go-live target.
  • Improved operational efficiency and service delivery through strategic planning and execution of CAD implementation.
  • Leads the 911 Communications Center in achieving strategic, operational, and business goals by prioritizing initiatives and maintaining organizational structure.
  • Develops and analyzes operating policies and procedures for communications center employees in support of public safety needs.
  • Analyzes individual and departmental performance and implements interventions for improvement.
  • Supervises and develops all 911 center staff while ensuring compliance with policies and applicable laws.
  • Analyzes staffing levels, prepares work schedules, and reviews timesheet accuracy to maintain proper staffing.
  • Manages recruitment, evaluation, selection, retention, and promotion of employees.
  • Investigates and resolves communication center concerns and complaints.
  • Prepares and implements operating and capital budgets while managing expenditures within available resources.

Computer Aided Dispatch Administrator

Bedford County, Bedford, Virginia | 2018 to Present

  • Oversaw the rollout of Text-to-911 and NG-911 in Bedford County, expanding emergency communication capabilities.
  • Conducted in-depth performance assessments of communicators and the department and implemented targeted improvements.
  • Developed, maintained, and refined operating policies and procedures to establish standardized protocols.
  • Established and executed procedure data coding, entry, and analysis to support emergency services performance data requirements.
  • Enforced quality assurance measures and adapted to evolving data needs for improved emergency response.
  • Advocated for new technologies and secured grants before the Board of Supervisors.
  • Directed database enhancements to RMS and CAD software, optimizing GIS and communications data integration to reduce first responder response times.
  • Demonstrated composure and resilience during high-stress emergency service coordination with multiple public safety departments.
  • Produced advanced statistical analyses and decision-support reports that strengthened interdepartmental collaboration.
  • Collaborated with GIS teams to improve Emergency Communication Center maps for accuracy and usability.
  • Managed payroll and maintained 24/7/365 schedules for a 25-member team.

Public Safety LAN Administrator

Bedford County, Bedford, Virginia | 2008 to 2018

  • Implemented redundant mapping servers with Barracuda load balancing and VMWare ESXi on separate physical host servers to improve reliability and efficiency.
  • Led implementation of panic button software in local schools to enable direct communication with the 911 dispatch center during critical incidents.
  • Oversaw the VCIN VPN connectivity project, ensuring uninterrupted critical data communication with redundant Juniper VPN network implementation.
  • Deployed a streamlined ChromeOS device management network that simplified public safety certification processes.
  • Managed the 3M License Plate Recognition project, enhancing law enforcement capabilities with LPR-equipped vehicles and data collection.
  • Established AlertBedford, an emergency notification system for the Town and County of Bedford, Virginia.
  • Secured grant funding for a new 9-1-1 mapping server system and led the project from concept to completion.
  • Improved cost efficiency through strategic technology selection and implementation.
  • Communicated complex technical concepts in plain language for staff across all levels.

Support Specialist

Innovative Computer Solutions, Forest, Virginia | 2007 to 2008

  • Analyzed and resolved technical challenges while minimizing disruptions and maintaining network functionality.
  • Researched software and hardware options and delivered tailored hardware specifications aligned with requirements and anticipated growth.
  • Configured, planned, and maintained data networks, including installations, upgrades, and troubleshooting of client servers.

Systems Administrator

Moore and Giles, Inc., Forest, Virginia | 2005 to 2007

  • Provided technical administration to optimize hardware, software, operating systems, and user procedures.
  • Installed and rebuilt servers while configuring hardware, software, and settings to meet operational requirements.

Systems Engineer

Lynchburg Computer Systems, Lynchburg, Virginia | 2003 to 2005

  • Supervised staff to ensure prompt resolution of client incidents and requests.
  • Designed, developed, and deployed technical solutions for project and operational needs.
  • Managed a dial-up internet service provider and supported a cable internet service provider.

Training

Affiliations

Industry & Public Education

Education

Radford University, Bachelor of Science in Communication Sciences and Disorders, 2000